Research Experience
January 2022 - Present
July 2019 - December 2021
November 2018 - June 2019
August 2016 - June 2019
UX Research Manager
Beam Benefits
In my current role, I've built a versatile, responsive UX research practice that enables a team of researchers to support functions across the company, including product, design, sales, and marketing. Highlights of our work include:
-
Strategy-level research to define a vision and roadmap for building new products and features
-
A company-wide Rolling Research program, which enables anyone to quickly test ideas with customers
-
A behavioral design discipline, which leverages behavioral science to design products that drive desirable user behaviors
Principal UX Researcher
Senior UX Researcher
Beam Benefits
As the first researcher at the company, I conducted research across the spectrum, from foundational work surfacing the deep needs of our customers to targeted usability and concept tests to support specific initiatives. Highlights include:
​
-
A custom-built "customer health index" of satisfaction at key touchpoints; used as a key result for teams across the business
-
Generative research to identify new business opportunities
-
End-to-end research driving new products and features from initial problem identification through design and final testing
UX Researcher + UX Writer
Samsung
In this hybrid role, I conducted concept and usability tests to support the team working on the Samsung HeartWise app (both mobile and smartwatch versions) as well as the Samsung Health app.
​
As a UX Writer, I worked with designers on the UI of both apps, as well as the dynamic content in the Samsung Health app.
Research Consultant
Freelance
Advised startups, marketing agencies, and non-profits on research matters including product testing, survey design, usability testing, and market research.
Education
PhD University of California, Irvine | English Literature
MA University of California, Irvine | English Literature
MA Fordham University | English Literature
BA Georgetown University | English + Government
​
Courses Completed
Design Research, Ohio State Graduate Design Program, Prof. Liz Sanders
New Product Development, Ohio State MBA Program
Nielsen/Norman Usability Testing
Nielsen/Norman UX Research Methods